Postage & Returns

POSTAGE TIMEFRAME

Your order will be securely packaged and postage within 1 to 2 business days. You will receive an email notification once your order has been posted. 

COURIER DETAILS

Your design will be posted with Australia Post. Every order will have its own unique Tracking Number which will be advised to you via an email notification. 

POSTAGE COSTS

Postage costs will depend on the weight and size of the design when packaged securely and what the current Australia Post Rates are at the time.

INTERNATIONAL ORDERS

Yes! We do post our orders internationally using Australia Post as the first courier until it arrives in your country for delivery to you.

RETURNS OR REFUNDS

We do not offer returns or refunds on any of the finished designs purchased from CidStitches. If your order is damaged in transit to you then we can help you to process a claim with Australia Post. Please contact us within 3 business days of receiving your order if this unfortunate event happens.